An Airline Passengers' Bill of Rights seeks to make flying feel more humane

Southwest canceled more than 16,700 flights over several days in late December, leaving thousands of travelers stranded for days. Now lawmakers are attempting to hold airlines to account for disruptions and cancellations with a new Airline Passengers' Bill of Rights.

David Zalubowski / David Zalubowski

After millions of Americans had their holiday plans — and even early January itineraries — ruined by airline computer glitches and severe weather disruptions, a group of senators are moving to pass legislation protecting passengers.

Democrat Sens. Edward Markey of Massachusetts and Richard Blumenthal of Connecticut have introduced an Airline Passengers’ Bill of Rights that would require airlines to refund tickets and compensate passengers for delays and cancellations caused by the airlines.

Companies would be on the hook for a minimum of $1,350 to passengers denied boarding as a result of an oversold flight. They would also be responsible for compensation and refunds in the event of airline-caused flight delays and cancellations. If or when bags are damaged or lost, the airlines would have to shell out immediate refunds on bag fees.