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Atlanta Water Bills Go Out For the First Time Since Ransomware Attack

Atlantans still can't pay water and sewer bills online or over the phone. The department is accepting payment by mail or in person with a check or money order.
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It’s been over two weeks since the City of Atlanta was hit with a ransomware attack. The Department of Watershed Management has faced some of the longest-lasting effects on consumer-facing services.

For the first time since the March 22 cyber attack, the department is mailing out water and sewer bills, said city spokesperson Alnissa Ruiz-Craig. Even if you are registered for electronic billing, you will receive a paper version in the mail.

You still can’t pay that bill online or over the phone. The department is accepting payment by mail or in person with a check or money order. You can also pay at Walmart, Western Union or through your bank’s bill-pay system.

The Watershed Department’s website was taken down Thursday, though Ruiz-Craig said that’s for routine maintenance and upgrades unrelated to cybersecurity.

She also confirmed that until everything is back to normal, the department won’t be charging any late fees.