Dunwoody and Alpharetta’s police dashboards are offline after staff realized they were publishing restricted information.
Police to Citizen (P2C) is a web tool from administrative software firm CentralSquare that cities use to post crashes and police incidents to the public.
Other agencies across Metro Atlanta use the same software, including Roswell, Sandy Springs and Johns Creek.
Dunwoody took its dashboard offline after realizing the portal was displaying restricted information such as identifying data on juvenile offenders.
The city said it first notified CentralSquare of the issue in December.
The company said the issue was fixed, but city staff noticed the information was still being posted, so Dunwoody deactivated the site in mid February, pending further review.
According to documents reviewed by Appen Media, a resident first alerted the city to juvenile data being accessible in December and again in February when the issue remained.
Alpharetta’s has been down since late 2025.
Alpharetta is currently moving database services to Hexagon, which provides computer-aided dispatch and other digital police services. The contract with Hexagon was approved in 2023 and driven by a desire for a more-efficient open records process, Alpharetta staff said.
Implementation of the new service remains ongoing.
Alpharetta officials said they noticed the same issue as Dunwoody, with the portal displaying restricted information.
In 2025, Dunwoody paid CentralSquare $91,237 for police services.
As of now, the city has not indicated plans to switch providers, and it expects to pay the company $122,794 this year.
Dunwoody also licenses additional software from the firm.
Alpharetta budgeted about $230,000 this fiscal year for CentralSquare and $240,000 for 2027.
It is unclear whether the Alpharetta’s switch to Hexagon will include a public dashboard of events, as CentralSquare’s Police to Citizen service did.
For now, both cities recommend residents who wish to learn about local public safety incidents file open records requests.
This story was provided by WABE media partner Appen Media.
