Delta Air Lines said Friday it is reviewing how a man who allegedly followed a family around the terminal then boarded the family’s plane earlier this month without a ticket for the flight.
The incident happened at Washington Dulles International Airport.
“Delta has processes in place for gate agents and flight crews to verify that individuals onboard aircraft prior to departure are customers that are booked on that particular flight,” the airline said in a statement. “Delta is reviewing the matter in question internally and has been in touch with airport authorities in conjunction with this review.”
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