Backlog of unopened mail at Atlanta VA hospital included veterans' medical records

The basement of the Atlanta VA medical facility warehouse where unopened mail was initially stored.
The basement of the Atlanta VA medical facility warehouse where unopened mail was initially stored. (Atlanta VA HCS)

More details are emerging about a backlog of unopened mail at the Atlanta Veterans Affairs (VA) Medical Center that first came to light last fall. A government audit released this week shows the close to 18,000 pieces of mail included thousands of time-sensitive medical documents for veterans.

The audit report from the Office of Inspector General found the massive pile of mail at the VA stacked up as high as 10 feet. Some of the unprocessed correspondence dated back at least 10 months.

Around 57 percent of the pile were medical documents —  10,020 veteran medical records.