Dr. Paxton reports progress even as the infection rate throughout Georgia continues to climb.
“We took a number of steps to deal with it. So now we are actually back to normal in terms of our turnaround times and the like. It’s a lot faster to get appointments for example. We now have a system to go online and make their own appointments. For those that do call in, we’ve added more telephone lines. The wait time is much less than before,” Paxton said. “The lab turnaround time is usually 2-3 days.”
Contact tracing is done by telephone. Dr. Paxton said people who have tested positive are notified over the telephone as well as other means.
“We ask how are they doing and ask who they have been in contact with. If the person that we are trying to get into contact with gave the wrong phone number, that’s an issue. We do keep trying. We have a campaign on YouTube that gives patients instructions.”
Looking at the big picture, Dr. Paxton says, Georgia is still reporting a large number of COVID-19 cases every day. In terms of the numbers, “We still have a long way to go,” Paxton concluded.
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