Georgia State Uses A Chatbot To Attack ‘Summer Melt’

Georgia State University uses a chatbot called “Pounce” to help answer students’ questions.

Austin Birchell

Research shows between 10 and 40 percent of enrolled freshmen don’t show up to campus in the fall. It’s a phenomenon known as ‘summer melt.’

Many first-generation or low-income students are confused by financial deadlines and other requirements, and often, they don’t have anyone to ask for help.

Austin Birchell could have been one of those students.