When suicidal calls come in, who answers? Georgia Crisis Line response rates reveal gaps

The 988 line was created during President Donald Trump’s first term. National data show Georgia is one of several states that have struggled to keep their rates of disconnected or rerouted 988 calls low. (Smith Collection / Gado / Getty Images)

If you or someone you know may be experiencing a mental health crisis, contact the 988 Suicide & Crisis Lifeline by dialing or texting “988.”

Kaitlin Cooke of Cartersville, Georgia, was contemplating suicide when she started calling a statewide mental health crisis line in 2018. She said she would sneak outside and call the hotline behind her car, where her boyfriend would not hear her.

The counselors who answered her calls were there for her when no one else was, she said. Each time she called, they spoke to her for at least 45 minutes. And they told her that life “does get better.”