Delta Air Lines is backtracking slightly on changes it previously announced in its frequent-flyer program, but it still plans to reshape SkyMiles to favor big spenders over customers who take the most flights.
Delta outlined the revisions in an email from CEO Ed Bastian to SkyMiles members on Wednesday.
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Bastian wrote.
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